Customer service representative - dutch market

We are seeking a Customer Service Representative - Dutch Market on a part time basis to assist with the Company’s growth and staff development. Your will be reporting to the Team Leader.

Main Job Tasks and Responsibilities (includes, but not limited to):

• Work with customers daily via email, phone and live chat.
• Handle retail customer service inquiries for the Dutch speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.

• Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales.
• Response to minimum 100 e-mails equivalent per day.

The candidate will have the following competencies:

• Fluency in verbal and written Dutch; additional language is an advantage
• Excellent time management and documentation skills
• Customer service experience preferred
• Availability for 40 hours a week with flexible shifts (weekends and/or evening)
• High speed stable internet connection
• Minimum 6-month commitment