Customer support representative

About the job 

As a customer support representative, you work in our experienced team to optimally support and solve questions and incidents that our customers experience within their working environment. Your work consists of first-line contact and back-end support. You will be involved with initiating, advising and implementing new ICT healthcare solutions including software trainingto costumers, which consists mostly of General Practitioners, G.P assistants, and practice nurses. 

 • You accept notifications by telephone or e-mail as correctly and quickly as possible. 

• You analyze the reports and solve them as quickly as possible. 

• You initiate new ICT Healthcare solutions, advise clients and implement these solutions. 

• You ensure the progress of the report, provide feedback to your clients, and facilitate this from the support systems. 

• You provide training to clients 

What we require 

• You are an enthusiastic, dynamic, and passionate colleague who feels involved in the healthcare sector. 

• You are customer- and service-oriented, but also initiative and solution-oriented. 

• You are a strong communicator; you have a great sense of responsibility, and you work with a lot of attention for the result. 

• You have good listening and speaking skills, you speak and write good Dutch, English and preferably also Papiamento.• You are a team player, and you stand for shared team responsibility. 

• You are someone who likes to learn from your colleagues and share knowledge with your team. 

• HBO Diploma or a MBO diploma with an HBO working and thinking level. 

• Experienced with medical software information systems, or equivalent. 

• Demonstrated IT knowledge or affinity with automation (internet, Windows) and strong analytical skills. 

• Highly customer-oriented attitude and problem-solving ability. 

 What we offer 

• Interesting & varied job; 

• Market Competitive wage; 

• Market competitive Fringe benefits; 

• Pleasant and healthy working environment. 

• Work schedule: Mon-Fri; 

• Career opportunities 

How to apply 

Are you the candidate we are looking for?Please send your application with CV to Mrs. L. Ruiz, ITP Caribbean N.V., Rumbastraat 7, Oranjestad, Aruba; by email to hrm@itpinternational.com.

Contact 

hrm@itpinternational.com

+297 582 4492